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Boutique Assistant - The Macallan - Craigellachie

The Macallan - Operations
Ref: 59 Date Posted: Friday 10 Nov 2017
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The Ultimate Macallan boutique, at the new Macallan distillery, requires an energetic, professional Boutique retail assistant to work as part of the visitor experience team. This individual must possess an excellent customer relations skillset, and have a hunger to learn and develop their retail experience in the luxury sector.
 
Our focus is to offer world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone that comes into The Macallan boutique.
 
We are currently looking for twelve assistants to join our team.
 
 
Key responsibilities:
 
To ensure that customers of The Macallan Boutique receive best in class customer service 
To ensure that the boutique offering is constantly exceptional and in line with brand etiquette.
To ensure that the job holder retains up to date stock knowledge with regard to pricing, product origination, product function and story
Professionally handle all cash and credit card transactions
Upsell as appropriate by engaging the customer in a welcoming manner
Good working knowledge of health and safety in a retail environment; overall excellent standards of housekeeping
Ensure that all pricing is clear for customers to ensure that customer navigation of the range is made as simple as possible
A vigilant sense of awareness on stock security and exchange of money between customer and the boutique 
 
Skills required:
Outstanding customer service knowledge and delivery
Effective use of appropriate packaging and ‘point of sale’ materials
Strong sales / retail experience and ability to leverage professional selling skills to improve commercial performance 
Strong numerical and literacy skills
Precision and accuracy when handling customer details and transactions
 
This individual will be confident and take pride in their appearance, whilst being friendly and approachable to all customers and colleagues alike. They will possess excellent attention to detail, and will be flexible in their approach to task and work activity.
 
Closing date for applications is Tuesday 21st November


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