The Ultimate Macallan boutique, at the new Macallan distillery, requires an energetic, professional Boutique retail Manager to manage the Macallan boutique. This individual must possess an excellent customer relations skillset, and brilliant people management skills. They will have a hunger to learn and develop the retail offering to iconic in the luxury sector.
The focus is to offer a world class retail offering, creating the ultimate customer experience; an experience to be enjoyed by anyone that comes into The Macallan boutique.
• Lead the boutique team to ensure that customers of The Macallan Boutique receive best in class customer service
• Ensure that the boutique offering is constantly exceptional and in line with brand etiquette
• Ensure that the boutique team retain up to date stock knowledge and bespoke product offerings across the brand range
• Support the General manager with the preparations and execution of the boutique budget delivering on (or better) than target revenue and profit streams
• Ensure stock control & rotation follow best practice and within company guidelines
• Ensure boutique targets / KPI’s are achieved and done so through positive selling and within best practice guidelines
• Application of excellent working knowledge of health and safety in a retail environment; deliver excellent standards of housekeeping
• Vigilant awareness on stock security and exchange of money between customer and the boutique
• Strong sales/retail experience and will be able to leverage professional selling skills to improve commercial performance and leverage opportunities for ‘link selling’
• Outstanding customer service knowledge and delivery
• Budgetary skills in commercial retail environment
• Excellent people management skills
• Flexible approach to task and work activity
This individual will be confident and take pride in their appearance, whilst being friendly and approachable to all customers and colleagues alike. They will possess excellent attention to detail. As a strong and effective people manager, they will have strong personal standards of time-keeping and willingness to execute tasks perfectly.