As we grow and expand the EMEA Travel retail team, we have another exciting opportunity to join the team on a permanent basis. The Customer Service co-ordinator’s role is an operational role responsible for ensuring all aspects of customer orders are processed in a timely and accurate manner. Through the job holder’s organisational and relationship building skills they will deliver excellent customer service and engage effectively with both internal stakeholders and customers to ensure delivery of our mission – “excellent execution to the point of purchase”.
Reporting to the Supply Chain Manager, key responsibilities for this role include:
- < >
Build relationships with key contacts within customers and maintain regular contact to achieve top 3 in the Advantage survey for customer service.
Develop relationships with key internal colleagues ensuring cross-functional teamwork to support excellent customer service and communication
Ensure regular update calls are held with key customers to understand our performance and any key service issues we need to address as a business. Communicate any customer request for service improvement effectively to the business
Record daily and weekly customer service levels and communicate any key issues and drivers to the business
Work effectively with Business service centre, sales team and key contacts to ensure all daily weekly activities are carried out efficiently and effectively
Using SAP to record transactions of orders, claims and returns and producing excel reports for monthly reviews with Team leader
The ideal candidate will have customer service experience in a similar, fast paced environment. They will be proficient in Excel, with a good level of experience in all Microsoft Office applications and will preferably be experienced in using ERP/Order processing systems. Please note this role would also be suitable as a job share opportunity.
Closing Date for applications – 21st October 2018