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HR Information System Support Analyst (Dominican Republic) Annual basic salary range RD$449,150 - RD$561,438 - Santo Domingo

Brugal - IT
Ref: 352 Date Posted: Saturday 20 Apr 2019
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As the scope of responsibilities within the HRIS team increases, a new opportunity has been created for a HRIS Support Analyst based in the Dominican Republic, this role will be responsible for supporting the HR team in Edrington Americas, Edrington Mexico and Casa Brugal in Dominican Republic in the administration of our global HR system Success Factors. This role reports directly into the newly appointed HRIS Manager. 

The HRIS Support Analyst will be responsible for supporting the HR team globally in the administration of our global HR system Success Factors.  This position, under the direction of the HRIS Manager, will support the implementation of technical solutions to deliver Edrington’s people processes.  This includes the delivery of reporting and analytics solutions.

Some of the key responsibilities for this role include:

  • Provide day-to-day support to the global HR community in the operation of the system performance, maintenance and repair

  • Perform troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel

  • Partners with HR team to create reports and dashboards

  • Establish data quality and monitoring procedures as well as a feedback loop to ensure data accuracy

  • Support functional and end user testing of new or modified system configuration

  • Support the testing of planned system upgrades and implementation of new enhancements

  • Point of contact for new HR team members to provide access and guidance

  • Provides support in the delivery of training for HR processes and feedback on any potential development areas

  • Working with the HR team, proactively support a variety HR activities, processes and admin globally

  • Act as key point of contact and administrator of the HR SharePoint portal

  • Assist in the maintenance of intranet content for HR

  • Work with the software supplier(s) in the investigation and logging of reported system issues


To be considered for this role you will hold HND Qualification in IT or related subject with experience in HR reporting and analytics being an advantage. You will have the confidence and gravitas to communicate effectively with a wide range of stakeholders cross functionally at all levels.


The successful applicant will be highly organised to manage multiple activities at once.  Must speak and write fluently in english and spanish language. Attention to detail and a continuous improvement mind-set are considered essential qualities. You must have working knowledge of the Microsoft Office tools, particularly Excel.

If you are interested in applying for this role, please send your CV and cover letter to Francisco Salguero, Organizational Development Manager -

Closing date for applications – Monday 4th May 2019


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