Visitor Experience Host - The Famous Grouse Experience - The Famous Grouse - Crieff

The Famous Grouse - Operations
Ref: 137 Date Posted: Thursday 05 Apr 2018
Linkedin shareMore

In preparation for the upcoming season (which runs April – mid September), an exciting opportunity has become available to join The Famous Grouse Experience team as a seasonal Visitor Experience Host.

 

The Visitor Experience Host aims to build relationships and delight our visitors with a highly engaging and interactive tour that showcases Scotland at its best.

 

Reporting to the Visitor Experience Manager, key responsibilities for this role will be:

 

  • To greet all visitors with the best Scottish welcome by delivering a 5* visitor experience in line with Visit Scotland criteria across all areas at The Famous Grouse Experience;
  • Ensuring the Experience is presented as a 5 star attraction at all times, maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas;
  • Completing all training deemed appropriate to ensure effective job performance;
  • Ensuring all systems and procedures laid down by each department are followed with detailed accuracy.
  • Ensuring you are aware of the daily business needs by attending the daily brief (if appropriate), referring to the daily sheets, notice boards, diaries and rosters.
  • Maximising every opportunity to upsell on experiences and products tailored to the visitor’s needs, ensuring they have the best experience possible.
  • Having a good working knowledge of health and safety in a visitor experience environment, including clean and clear tour areas, including areas of access and egress.

 

We have one vacancy available, requiring the successful individual to work 20 hours, involving shift work and weekend work.

 

We are looking for individuals who have outstanding communication skills and enjoy working with people. Candidates must be able to work individually and within a team, demonstrating a keen sense of initiative and a positive, enthusiastic attitude.

 

Please note that if you have previously applied for this position then you do not need to re-apply.

 

Closing Date for applications – 4th May 2018

 



Download Job Profile