This vacancy is now closed

Waiting Staff - The Macallan Visitor Experience - The Macallan - Craigellachie

£9.00 per hour + excellent benefits - The Macallan - Operations
Ref: 129 Date Posted: Monday 05 Feb 2018
LinkedIn ShareShare

As a member of the waiting staff team in our new Visitor Experience, you will be required to ensure that customer service is outstanding and that the quality of service and engagement with, and attentiveness to, customers is ‘best in class’.  This will be done by ensuring all customers receive timely and efficient food delivery and crockery collection, as well as ensuring that food and beverages are served in a manner which exceeds visitor expectations.


Reporting to the Food & Beverage Manager, key responsibilities of this role include:

  • Providing exceptional customer service at all times to exceed visitor expectations

  • Ensuring a friendly and professional approach to service

  • Maintaining high standards of hygiene

  • Ensuring clean crockery, cutlery and glassware is available for service

  • Completing seamless table turnarounds in an efficient manner

  • Ensuring cleanliness of all eating and service areas to health and hygiene best practice guidelines

  • Maintaining an in-depth knowledge of The Macallan menu and cooking techniques to ensure that you are knowledgeable about the service offering and can make recommendations to customers if required

  • Learning about food safety techniques and practicing safe manual handling to move food supplies if required

  • Basic food preparation, where required



    To succeed in this role you will have previous experience in a customer facing role, ideally within a catering environment.



Closing Date for applications – Friday 16th February